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Customer Service
Jones and Son Diamond and Bridal Fine Jewelry - ShopJonesandSon.com
11121 Rodney Parham Rd.
Little Rock, AR 72212
T: 888.933.8831
FAQS:
What's Jones and Son Diamond and Bridal Fine Jewelry's return policy?
Exchanges are processed within 5-7 calendar days after they are received. For an item to be eligible for a exchange it must be postmarked within 30 calendar days of the original ship date, no exceptions. Items postmarked after these times will be returned to the customer in its original box. Store credits are issued in the form of a virtual gift card sent to the email address you placed your order with. Shipping expenses are only credited in the event an item is damaged, defective, lost. Sale items are all final sales and may not be exchanged for store credit.
Where do I send my return?
Jones and Son Diamond and Bridal Fine Jewelry
11121 Rodney Parham Rd.
Little Rock, AR 72212
T: 888.933.8831
What shipping method do you use?
The majority of our orders ship via Fed Ex, however, if you prefer another method, please let us know in your order notes so we can meet your needs.
Can I request rush delivery?
Yes. We offer rush delivery on all in stock items. Please select the expedited method of delivery you prefer when you checkout. If your order requires same-day delivery, please call 1-888-933-8831 or email us.
How do I purchase a Gift Certificate?
Please email us @ jacobdjones@yahoo.com or call us at 888.933.8831.
Are Gift Certificates sent via email or by post?
You can choose to either have a gift certificate sent via email or post when you purchase the certificate. Shipping is complimentary. Always include the recipient's address and or email address and be sure to include your gift note to the recipient.
Does Jones and Son Diamond and Bridal Fine Jewelry have a catalog?
Sorry, we do not produce a print catalog at this time. The Internet allows us to add items and update our availability EVERY DAY. Make sure you check the web site frequently!
If I received an item as a gift, do I need a return/exchange form to send the item back?
Yes. All returns require a return/exchange form. If you do not have this form, please click here.
Can I ship my order to multiple addresses?
Yes. Please put the delivery instructions in your order notes.
How can I be sure of the availability of an item before I purchase it?
We update the inventory as quickly as possible, but to ensure its availability, you can email us to make sure.
Do you offer any shopping services for finding gifts or personal assistance?
Yes. We have a complimentary Personal Shopping service at Jones and Son Diamond and Bridal Fine Jewelry! Email us for help choosing gifts or finding the perfect piece of jewelry.
Does Jones and Son Diamond and Bridal Fine Jewelry offer wrapping on gift items?
Yes. Giftwrapping is no charge. You can request that each of your items be wrapped separately or placed in one box together; just specify so that we are able to accommodate your needs.
